Terms and Conditions
Disclaimer
Whilst Macklin Motors makes every effort to ensure that the information contained in this website is accurate and current, we give no warranty or undertaking as to the quality, or freedom from error, of the contents of the website. The access or use by you of the contents of this website is entirely at your own risk. Macklin Motors does not make any representation or warranty and expressly disclaims any and all such warranties and terms in respect of any products, services, information or materials. Depending upon the specification, purchasing a new vehicle may involve a time delay between ordering the vehicle and taking delivery. Images of our used car stock may have been digitally altered. This process is done to remove point of sale material from the vehicle and to add a digital backdrop.
Privacy Policy
Please see the privacy policy for details of how data is collected and used.
Third Party Links
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable directly or indirectly, for the (1) the privacy practices of such websites (2) the content of such websites, including (without limitation) any advertising, content products, goods, or other materials or services on or available from such websites or resources or (3) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
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Terms & Conditions for Vehicle Finance
We act as credit brokers and we are not a lender. Finance is subject to status and finance company acceptance. We can introduce you to a limited number of lenders and their finance products. We will typically receive a commission from the lender, as either a fixed fee or a fixed percentage on the amount you borrow. The commission we earn does not change by the type of finance. A guarantee may be required. The finance rate will vary dependent of customer personal circumstances for in dealership purchases.
Terms & Conditions for 14 Day Money-Back Guarantee
Applies to all used, ex-demonstrator and pre-registered cars. Customers can return the car to the dealership within 14 days from delivery/collection, if usage is under 500 miles, and receive a full refund (except for road fund licence which is refunded pro-rata directly by DVLA) and cancellation of any finance arranged through us, provided that it is returned in the same condition with all keys, manuals etc. The customer will be responsible for arranging return to the dealership and for any costs of doing so.
If the V5 has not yet been received by the customer and cannot be returned with the car, a sum of £250 shall be retained from the refund until such time as the original V5 is provided, or the dealership is able to submit the registered keeper change online.
Any part-exchange vehicles will be paid at the agreed valuation unless a return of the part-exchange vehicle is agreed. Any return of the part-exchange vehicle would be without any liability for the condition of the part-exchange. Excludes commercial vehicles and motorcycles.
Terms & Conditions for Home Delivery
Home delivery on used cars is free if you live under 30 miles from the Macklin Motors dealership where the vehicle is purchased. Any subsequent delivery cost is calculated at an additional £1 per mile over and above 30 miles.
Home delivery is only available Monday - Friday and across mainland England, Wales and Scotland (subject to the delivery location being accessible). The following locations are excluded from Home Delivery: Northern Ireland, Ireland, Scottish Highlands, Orkney Isles, Outer and Inner Hebrides, Western Isles, Shetland Isles, Isle of Man, Isle of Wight, Scilly Isles and Channel Isles.
In order to protect against fraud (including identity theft) the following process will be followed:
- Customers are required to provide sight of their driver's licence prior to Home Delivery either (at Macklin Motors' absolute discretion) (i) by video call with the supplying dealership; or (ii) by prior arrangement in person at a local Macklin Motors dealership.
- Home Delivery will be to the customer address on the Vehicle Order Form which must match the address on the customer's driver's licence.
- The vehicle will be driven to the customer address by the supplying dealership (or its agent).
- Delivery of the vehicle will only be to the named customer and their driver's licence must be available to be re-checked on delivery.
Terms & Conditions for Reserve Online
On successful payment of the reservation fee, we will reserve your chosen vehicle (the Vehicle) for you for 48 hours (the Reservation Period) to enable you to speak to one of our sales advisors. If you make an appointment within the Reservation Period, we will reserve the Vehicle for you until the time of your appointment and extend the Reservation Period until your appointment.
If you have not made am appointment with the selling dealership within 48 hours to discuss the Vehicle, or you do not attend an agreed appointment within 7 days, the Reservation Period will end, your reservation will be cancelled, and your reservation fee will be refunded to you.
Terms
There is no obligation for you to buy the Vehicle, or for us to sell the Vehicle, because of the reservation fee payment. When we receive the reservation fee in cleared funds, we will reserve the Vehicle for you and prevent its sale to a third party for the duration of the Reservation Period. You will receive a confirmation email once the reservation is effective. If you do not receive a confirmation email, then your reservation has not been made effective, so please contact us for assistance.
There may be circumstances when the Vehicle has already been sold (before your reservation fee is paid) but the website has not yet been updated. If this occurs, we will contact you to confirm your reservation has been cancelled and to see if we can find an alternative vehicle for you. Your reservation fee will be refunded.
If you do not make arrangements with the dealership within 48 hours, or if you do not attend an agreed appointment within 7 days of placing your reservation, the Reservation Period will end, and your reservation will be cancelled, with your reservation fee refunded.
If you attend an appointment to discuss the Vehicle and decide not to proceed, the Reservation Period will end. If you purchase the Vehicle at that appointment, your reservation fee will be retained by us as part-payment towards the Vehicle and will be treated as a deposit for the Vehicle. If the Vehicle is not suitable, and you do not wish to purchase it, your reservation fee will be refunded to you.
We may cancel your reservation if you have reserved more than 2 vehicles at any one time, or if the Vehicle is withdrawn from sale for any reason. Your reservation fee will be refunded in either case.
Any refunds can only be processed by the same method as the original payment and to the same card. Refunds will be processed within 7 days of the request, or of cancellation of your reservation, or upon your confirmation that you do not wish to purchase the Vehicle.
We are not responsible for any loss or damage resulting from the failure to comply with these terms, which is outside of our control, or for any loss or damage that was not foreseeable. We have no liability for any loss of profit, business, or business opportunity.
Macklin Motors is a trading name of Bristol Street Fourth Investments Limited which is authorised and regulated by the Financial Conduct Authority. Macklin Motors Vauxhall Chingford is an appointed representative of Vertu Motors (VMC) Limited/Bristol Street First Investments Limited which is authorised and regulated by the Financial Conduct Authority.
Aftersales Offer Terms and Conditions
Vehicles within manufacturer warranty at the date of service will be serviced in accordance with the relevant manufacturer's requirements. Vehicles no longer within manufacturer warranty at the date of service will be serviced in accordance with Macklin Motors requirements.
The service offer covers the provision of labour and parts for the vehicle service but excludes:
1. the cost of spark plugs or fuel filters;
2. the replacement of any parts that wear out as a consequence of use and which would normally be expected to be replaced periodically, for example (but not limited to), brake pads and discs, wiper blades, tyres, clutch friction facings, cam belts, suspension components, DPF filters and brake fluid changes; and
3. any other work identified as part of a vehicle health check at the time of the service.
The following vehicles/vehicle ranges are excluded from the service offer:
1. Nissan - all commercial vehicles, the Nissan Navara and the Nismo, GTR and RS vehicle ranges.
2. Volkswagen - all vehicles 3 years of age or under, all vehicles with an engine size over 2.0 litres and the VW Golf R.
3. SKODA - all vehicles 3 years of age or under, the Skoda Kodiaq and all vehicles in the VRS range.
4. SEAT - all vehicles 3 years of age or under, the SEAT Terraco and all Cupra vehicles.
5. Hyundai - all vehicles 30 months of age or under, all vehicles with an engine size over 2.0 litres and all vehicles in the N range.
6. Peugeot - all vehicles 30 months of age or under.
Any service performed does not constitute a warranty of any kind and will not cover the replacement of parts which suffer a mechanical failure.
Website use
All intellectual property rights (including but not limited to copyright, trade marks, design rights and database rights, both registered and unregistered) in this website and its contents belong to Vertu Motors plc or one of its group or affiliate companies, or its licensors, or are otherwise used by Vertu Motors plc as permitted under applicable law. No usage rights of any of this website or its contents are licensed to you unless expressly stated in these Terms and Conditions.
You may view, copy and print the contents of this website for your own personal, private, non-commercial use. You agree to make use of this website and its contents only for lawful purposes. You may only establish and/or operate visible or invisible links to this website with the prior consent in writing of Vertu Motors plc.
You may not copy, reproduce, republish, adapt, modify or otherwise use any of the contents of this website for any other purpose (in particular any public, commercial purpose) without the prior consent in writing of Vertu Motors plc. You may not directly or indirectly make use of any software or system in order to extract systematically, routinely or regularly data from this website or its contents. You may not use this website or its contents for any unlawful or malicious purpose, or for the purposes of causing offence, or any defamatory or libellous activity.
Without prejudice to the generality of the paragraphs above, Vertu Motors plc prohibits the use in conjunction with the website of any automated system or software, whether operated by a third party or otherwise, to extract any data or content from this website for comparative websites or any other commercial purpose, without the prior consent in writing of Vertu Motors plc.
Vertu Motors plc reserves the right to monitor your usage of this website and to suspend access to or use of this website if your use contravenes these Terms and Conditions and Vertu Motors plc also reserves the right to take such action as it considers necessary in relation to any unauthorised use of this website.
Telephone Calls
In our continual effort to improve our levels of customer service, please be aware that calls may be monitored and recorded for training and quality purposes.
Competition Terms and Conditions
Competitions are open to anyone aged 18 or over. No alternative prize will be offered. Should you win, we will notify you directly. Specific terms and conditions will apply to each competition.
Vehicle Valuations
Online vehicle valuations are based on the description and specification you provide for your vehicle at the point of valuation. Should your vehicle not match the description or specification provided, we reserve the right to change our valuation. Subject to your vehicle matching the description and specification provided, our online vehicle valuations are guaranteed for 7 days when you book an appointment at one of our dealerships. If you do not book an appointment, our valuation is not guaranteed and may be subject to change.
Cookie Policy
Please see the cookie policy for details of how cookies work on our websites
Bristol Street Motors and Macklin Motors | Nissan, Renault and Dacia
Golden Ticket New Car Event | Terms and Conditions
On successful payment of the reservation fee, we will reserve your chosen vehicle (the Vehicle) for you for 48 hours (the Reservation Period) to enable you to speak to one of our sales advisors. If you make a telephone appointment within the Reservation Period, we will reserve the Vehicle for you until the time of your telephone appointment and extend the Reservation Period until your appointment.
1) PRIZES: Prize Winning Golden Tickets are available at each Participating Dealership for customers who order a new car from Macklin Motors. Each customer will be offered the random choice of ONE Golden Ticket of value of either £750, £500 or £250 (Promotion).
2) OFFER: Individuals (not being a company) who order a car between 10 and 20 November 2023 (inclusive) (Promotion Period) for delivery on or before 31 March 2024 will be offered a choice of Golden Ticket. Customers can choose to have the face value of the ticket selected (Prize) either:
• added to their deposit for the car; or
• automatically paid to them after taking delivery of the car by bank transfer from the Participating Dealership.
The Prize cannot be combined or used in conjunction with any other offer. Only one Prize can be claimed per purchase of a car. Any of the Prize(s) can be varied, withdrawn or extended at any time without notice.
3) ELIGIBILITY: To be eligible to participate in the Promotion you must be aged 18 or over, residing and holding a valid bank account in the UK and require registration and delivery of the Qualifying Product in the UK (Participant). Employees of Macklin Motors or its affiliates, advertising or promotion agencies are not eligible, nor are members of these employees’ families (defined as parents, children, siblings, spouse and life partners).
Participants must:
• Order (via SMS or digital signature of an order form) a retail car during the Promotion Period;
• Select a Golden Ticket; and
• Take delivery of the car on or before 31 March 2024.
4) PARTICIPATION: Each Participant may only participate once and must only do so on their own behalf. Participants will only be entitled to one Prize per Qualifying Product purchased. Participation constitutes full and unconditional acceptance of these Terms and Conditions which may be updated from time to time. Macklin Motors reserves the right to disqualify any Participant who it considers (at its absolute discretion) has violated these Terms and Conditions.
5) CANCELLATION: Participants who cancel their purchase will not be eligible to receive the Prize. Where Participants return the Qualifying Product at any time after the Prize has been paid (by adding to the deposit or payment on or after delivery) the Prize will be reclaimed from any refund in respect of the Qualifying Product.
6) LAW AND JURISDICTION: This Promotion and these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The Participant irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms and conditions or its subject matter or formation (including non-contractual disputes or claims).
Bristol Street Motors MG and Macklin Motors MG | Motability Electric Car Test Drive £500 Contribution
Terms and Conditions
This £500 Motability promotion is provided by:
• Vertu Motors (Continental) Limited (Continental), a company registered in England and Wales with company number 02156457 in respect of Bristol Street Motors MG Beaconsfield;
• Vertu Motors (VMC) Limited (VMC), a company registered in England and Wales with company number 00694464 in respect of Bristol Street Motors MG Carlisle; and
• Grantham Motor Company Limited (Grantham), a company registered in England and Wales with company number 04722957 in respect of Macklin Motors MG dealerships,
in each case whose registered office is at Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, NE11 0XA (First, Fourth and Grantham hereinafter referred to collectively as “Vertu”). Participants agree to these terms and conditions (Terms and Conditions) and any information or instructions published by Vertu form part of these Terms and Conditions.
PROMOTION: eligible Motability customers who test drive and order a new MG electric car (Electric Car) before 18:00 GMT on 30 June 2024 (Promotion Period) will be eligible to receive £500 either (a) towards the advance payment for the vehicle; (b) for the cost of additional extras on the vehicle; or (c) as a bank transfer to your bank account after delivery of the vehicle (Contribution), subject to these Terms and Conditions (Promotion).
OFFER: Participants who (1) test drive an MG Electric car; and (2) order any new MG Electric car within the Promotion Period will[JB1] be eligible to claim the Contribution. The Promotion is not available in conjunction with any other offer.
ELIGIBILITY: To be eligible to participate in the Promotion you must be aged 18 or over, residing and holding a valid bank account in the UK and require registration and delivery of the new MG Electric car in the UK (Participant). Employees of Vertu or its affiliates, advertising or promotion agencies are not eligible, nor are members of these employees’ families (defined as parents, children, siblings, spouse and life partners).
Participants must be an eligible and accepted customer of the Motability scheme and within the Promotion Period sign (signature or SMS agreement) an order with Vertu for a new MG Electric car.PAYMENT: The Contribution will be either applied as a contribution against the new MG Electric car on the order or (at the Participants option) automatically paid to the Participant within fourteen (14) calendar days from the date of delivery of the new MG Electric car[JB2] . Participants will, if the option is chosen, receive their Contribution by bank transfer from Vertu.
PARTICIPATION: Each Participant may only participate once and must only do so on their own behalf. Participants will only be entitled to one Contribution. Participation constitutes full and unconditional acceptance of these Terms and Conditions which may be updated from time to time. Vertu is not responsible for any failure or inability to claim the Contribution. Vertu reserves the right to disqualify any Participant who it considers (at its absolute discretion) has violated these Terms and Conditions.
CANCELLATION: If the order for the new MG Electric car is cancelled, Participants will not be eligible to receive the Contribution. If the new MG Electric car is returned within 14 calendar days of the date of delivery, Participant will not be eligible to receive the Contribution and where the new MG Electric car is returned at any time after the Contribution has been paid the Contribution will be reclaimed from any refund in respect of the new MG Electric car. The date of delivery counts as day one (1).
USE OF YOUR PERSONAL DATA: Any personal data provided when purchasing an Electric Car and submitting a claim for a Contribution may be used by Vertu and any affiliated company and shall be processed in accordance with the Vertu Privacy Notice.
OTHER: No correspondence will be entered into regarding either this Promotion or these Terms and Conditions. In the unlikely event of a dispute, Vertu decision shall be final. Vertu reserves the right to amend, modify, cancel or withdraw this Promotion at any time and for any reason, without notice. Participants in this Promotion agree that Vertu will have no liability whatsoever for any injuries, costs, damage, disappointment or losses of any kind resulting in whole or in part, directly or indirectly from participation in this Promotion. Nothing in this clause shall limit Vertu’s liability in respect of death or personal injury arising out of its own negligence or liability arising out of Vertu‘s fraud. This Promotion is in no way sponsored, endorsed or administered by, or associated with, Motability.
SPIRIT OF THE PROMOTION: If a Participant attempts to compromise the integrity or the legitimate operation of this Promotion by cheating or committing fraud in ANY way, we may seek damages from that Participant to the fullest extent permitted by law. Further, we will disqualify that Participant’s claim and may ban the entrant from participating in any future promotions run by Vertu or any of its affiliates. Vertu shall have the right, where necessary, to undertake all such action as is reasonable to protect themselves against fraudulent or invalid claims including, without limitation, to generate or require further verification as to proof of purchase, as well as the identity, age, and other relevant details of a Participant, deny issuing the Contribution or terminate the Promotion due to excessive fraud. This process may involve Vertu sharing information with third parties.
LAW AND JURISDICTION: This Promotion and these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The winner irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or its subject matter or formation (including non-contractual disputes or claims).
Macklin Motors | Nissan
Beat the Goalie Event | Terms and Conditions
Upon negotiation of a new car deal with a participating Macklin Motors dealership, the customer will have the opportunity to participate in a goal-scoring challenge against a designated member of staff of the Dealership. If the customer successfully scores a goal, they will be eligible to choose an envelope containing a value that can be deducted from the negotiated offer. This offer is valid on new cars ordered (via SMS or digital signature of an order form) between 16 and 27 May 2024 (inclusive) and delivered by 30 June 2024 at Macklin Motors Nissan dealerships. Participation in the goal-scoring challenge is entirely at the customer's own risk. The Dealership shall not be liable for any loss, damage, injury, or expense incurred by the customer as a result of participating in the goal-scoring challenge, except where such liability cannot be excluded by law. Terms and conditions apply. Offer may be varied, withdrawn or extended at any time and is not available in conjunction with any other offer.
Renault Celebration Terms and conditions
The Scenic and Megane Celebration Offer is open to customers who purchase a 100% Electric Scenic or 100% Electric Megane between 02 August and 19 August 2024, on one of the following Retail finance options*:
· 100% Electric Scenic on MFS Retail PCP Finance 4.9% APR representative across 4 Years or MFS Retail HP Finance 4.9% APR 4 years, or
· 100% Electric Scenic on MFS Retail PCP Finance 0% APR representative with 30% minimum deposit across 2 Years
· 100% Electric Megane on MFS Retail PCP Finance 0% APR representative across 4 Years or MFS Retail HP Finance 0% APR representative with 40% minimum deposit across 4 Years
The offer includes a Mobilize home charger (an Indra Smart Pro 7kW unit), standard installation and a 3-year warranty, as part of the vehicle price.
Conditions of offer:
- The Mobilize Home Charger offer includes standard installation based on single-phase electrics and includes:
- Installation of the charge point to the wall or other permanent structure
- Surface-mounted external cable clipped direct to the wall surface
- The fitting and testing of electrical connections, protections, and equipment as required
- Make good all drilling and penetrations to walls
- Ensure connectivity for Smart functionality on the unit
- Customer demonstration of unit, controls and mobile application
- Transport of unit from storage to customer property along with all required installation materials
- Up to 15 metres of cable, run and neatly clipped to the wall between the electricity supply meter or distribution board and the charging point
- Compliant to latest wiring regulations
- Plastic conduit/trunking to conceal interior wiring
- An electrical certificate will be issued to the Customer within 1 week of the installation following an internal checking and auditing process
Any additional work which falls outside of a standard installation (i.e, non-standard installations) will be subject to additional costs which shall be notified to the customer.
If the vehicle is cancelled after the Mobilize Home Charger is installed, the customer will be responsible for paying for the unit and standard installation in full at the recommended retail price of £949 including VAT.
If the installation is identified as non-standard, additional installation costs will be quoted and the customer will be responsible for these costs.
The Mobilize Home Charger can be installed at the customers choice of address. It can only be installed at a residential property where there is suitable off street parking.
Offer may not be substituted, exchanged, sold or redeemed for cash or other goods or services or transferred or used in conjunction with any other offers[KR1].
We reserve the right to change, amend or withdraw the offer at any time without notice.
Alternatively, a 3-year free of charge Service Plan offer and a £ 250 voucher for Charge Pass credit to use in the public infrastructure across the UK and Europe is available for new Megane and Scenic customers not opting for the Mobilize home charger offer. The customer will be responsible to redeem the £250 voucher once the card is activated through MyRenault. Terms and Conditions apply, see MyRenault / Charge Pass T&Cs in MyRenault. 3-year Service Plan is based on 48,000 miles. The Service Plan will expire when the vehicle reaches the age or mileage limit from date of first registration (whichever comes sooner) as specified in the Service Plan. Services must be carried out in line with the manufacturer’s minimum maintenance programme requirements and servicing intervals (within +/- 1 month or 1,000 miles) at a Renault Approved outlet. Servicing does not include wear and tear parts including but not limited to brakes, tyres and wiper blades. The Service Plan cannot be part exchanged, refunded or transferred. Terms and conditions apply. See Renault Service Plans for more information.
*PCP Finance provided by Mobilize Financial Services, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Subject to status. Guarantees and indemnities may be required. You must be a UK resident (excluding the Channel Islands) and over 18. Offer based on 6,000 miles pa, excess mileage 8p per mile inc VAT. Terms and conditions apply. Offers cannot be used with other schemes or finance offers. Prices and offers shown are available on specified new electric vehicles when ordered between 2nd August 2024 – 19th August 2024, registered & financed by 31st December 2024. Scenic 24 month 0% APR requires 30% minimum deposit. Participating dealers only. Speak to your local dealer for more information. Your Renault dealer is a credit broker and not a lender. Lenders will pay commission to your Renault dealer, rates may vary but will not influence the interest rate you pay.