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With dealerships across Scotland, Macklin Motors is your local friendly expert for new cars, used cars, Motability, new vans and used commercial vehicles. We're proud to represent some of the biggest motor manufacturers, including Dacia, Ford, Hyundai, Kia, Mazda, Nissan, Peugeot, Renault, MG and Toyota.
Our new and used car dealership teams are on hand to offer the highest standards in sales and servicing for new cars, used cars and commercial vehicles, operating throughout our local dealerships across Scotland.
We offer a range of vehicles whether you're looking for a car, van or Motability vehicle. Within our new car range, we offer new electric cars and new hybrid cars, whilst our used car range includes nearly new cars, used electric cars and used hybrid cars. We also offer car servicing, car MOT, priority service plans and more within our aftersales department.
Vertu Motors plc has recognised exceptional colleagues for their exemplary leadership and performance throughout the year with its prestigious 2024 CEO Management Awards. Among this year’s winners is Alex Sharp of Macklin Motors Paisley Peugeot, who has been named General Manager of the Year.
The Renault Scenic E-Tech has been voted as the overall winner at the 2024 Scottish Car of the Year awards, marking the latest accolade for the all-electric car.
The trusted Motability Scheme service supporting over 800,000 mobility needs is getting an exciting new look.
As a customer of the Motability scheme, you may have faced delays on receiving a new vehicle. This was due to persistent vehicle supply chain disruptions affecting new car production.
At Macklin Motors we strive for excellent customer service in all areas. I would like to hear of all your feedback whether you have had exceptional customer service or have felt we could have done better.
Our Mission Statement is:
In the event of a concern or feedback please do not hesitate to provide us with feedback using the contact forms which can be found on our dedicated customer services page. Alternatively please call our customer services on 0191 497 0404 or email [email protected]. Customer Services operate between 9am and 5pm Monday to Friday. We will aim to respond to your feedback within 48 hours, as measured by our manufacturer partners, and with over 1 million customers in the UK, I know the importance of making sure you are satisfied with our service every time.
We take these matters seriously.
Any concerns or complaints are logged and sent to the dealership management to review and seek to resolve. Before any concerns are "closed off", each concern is reviewed by me to make sure that we are learning from our mistakes and treating customers in line with our Values.
All positive feedback comes directly to me so I can pass to dealership management and recognise the success of their colleagues who have delivered great service.
Chief Executive Officer, Vertu Motors Plc
We subscribe to the Motor Industry Code of Practice for Service and Repair and are members of the National Franchise Dealers Association. If we have been unable to resolve your complaint to your satisfaction you can contact:
The National Conciliation Service
PO Box 6562, Rugby CV21 9QPThe Motor Ombudsman
71 Great Peter Street, London, SW1P 2BNBoth bodies are Chartered Trading Standards Institute approved providers of alternative dispute resolution and we will respond to them if they contact us regarding your complaint.
If your concern relate to any product regulated by the Financial Conduc Authority, you will receive and acknowledgement and a final response within 8 weeks. Before the final response is issued our central team will investigate the issue alongside the selling dealership.
If we have not been able to resolve an FCA-regulated product complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service. Further information is available on their website www.financial-ombudsman.org.uk
Representative Finance Example For Online Purchases |
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|---|---|---|---|---|---|
| Customer deposit | £99 | ||||
| Monthly payments | £272.01 | ||||
| Cash Price | £15,000 | ||||
| Amount of credit | £14,901 | ||||
| Fees | £0.00 | ||||
| Optional final payment | £6,912 | ||||
| Total amount payable | £20,067.48 | ||||
| Annual mileage | 8000* | ||||
| Term | 48 months | ||||
| Fixed rate of interest | 6.15% | ||||
| Representative APR (fixed) | 11.70% | ||||
| Customer deposit | £2,158| Monthly payments |
£227.90 |
Cash Price |
£10,956 |
|
| Amount of credit | £8,798 | ||||
| Fees | £0.00 | ||||
| Total amount payable | £13,097.20 | ||||
| Term | 48 months | ||||
| Fixed rate of interest | 6.09% | ||||
| Representative APR (fixed) | 11.70% | ||||
