A Fresh New Look for the Motability Scheme
The trusted Motability Scheme service supporting over 800,000 mobility needs is getting an exciting new look.
Sell My Car
Sell My Car in 3 simple steps! Value it, book it, sell it. Guaranteed price for 7 days. No admin fees.
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About Macklin Motors
With dealerships across Scotland, Macklin Motors is your local friendly expert for new cars, used cars, Motability, new vans and used commercial vehicles. We're proud to represent some of the biggest motor manufacturers, including Dacia, Ford, Hyundai, Kia, Mazda, Nissan, Peugeot, Renault, MG and Toyota.
New and Used Car Dealerships in Scotland
Our new and used car dealership teams are on hand to offer the highest standards in sales and servicing for new cars, used cars and commercial vehicles, operating throughout our local dealerships across Scotland.
We offer a range of vehicles whether you're looking for a car, van or Motability vehicle. Within our new car range, we offer new electric cars and new hybrid cars, whilst our used car range includes nearly new cars, used electric cars and used hybrid cars. We also offer car servicing, car MOT, priority service plans and more within our aftersales department.
An Update on Motability Lease Extensions from Macklin Motors
As a customer of the Motability scheme, you may have faced delays on receiving a new vehicle. This was due to persistent vehicle supply chain disruptions affecting new car production.
Tips For Looking After Your Motability Car This Winter
Winter driving can be a challenge. But with a simple check and some preparation you can ensure your Motability vehicle is ready for the season’s harsh conditions.
Upcoming 2025 Motability Cars: An A-Z
As 2025 approaches, many are already considering options for their next Motability lease. The coming year brings an exciting new collection of models. All offering a wide range of new features and advantages for every type of driver.
Customer Services
At Macklin Motors we strive for excellent customer service in all areas. I would like to hear of all your feedback whether you have had exceptional customer service or have felt we could have done better.
Our Mission Statement is:
To deliver an outstanding customer motoring experience through honesty and trust
In the event of a concern or feedback please do not hesitate to provide us with feedback using the contact forms which can be found on our dedicated customer services page. Alternatively please call our customer services on 0191 497 0404 or email [email protected]. Customer Services operate between 9am and 5pm Monday to Friday. We will aim to respond to your feedback within 48 hours, as measured by our manufacturer partners, and with over 1 million customers in the UK, I know the importance of making sure you are satisfied with our service every time.
We take these matters seriously.
Any concerns or complaints are logged and sent to the dealership management to review and seek to resolve. Before any concerns are "closed off", each concern is reviewed by me to make sure that we are learning from our mistakes and treating customers in line with our Values.
All positive feedback comes directly to me so I can pass to dealership management and recognise the success of their colleagues who have delivered great service.
Chief Executive Officer, Vertu Motors Plc
Unable to solve your request?
We subscribe to the Motor Industry Code of Practice for Service and Repair and are members of the National Franchise Dealers Association. If we have been unable to resolve your complaint to your satisfaction you can contact:
The National Conciliation Service
PO Box 6562, Rugby CV21 9QPBy Telephone: 01788 538317
Or via their website: www.nationalconciliationservice.co.uk
The Motor Ombudsman
71 Great Peter Street, London, SW1P 2BNBy Telephone: 0345 241 3008
Or via their website: www.themotorombudsman.org
Both bodies are Chartered Trading Standards Institute approved providers of alternative dispute resolution and we will respond to them if they contact us regarding your complaint.
If your concern relate to any product regulated by the Financial Conduc Authority, you will receive and acknowledgement and a final response within 8 weeks. Before the final response is issued our central team will investigate the issue alongside the selling dealership.
If we have not been able to resolve an FCA-regulated product complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service. Further information is available on their website www.financial-ombudsman.org.uk
Representative Finance Example For Online Purchases |
|||||
|---|---|---|---|---|---|
| Customer deposit | £99 | ||||
| Monthly payments | £272.01 | ||||
| Cash Price | £15,000 | ||||
| Amount of credit | £14,901 | ||||
| Fees | £0.00 | ||||
| Optional final payment | £6,912 | ||||
| Total amount payable | £20,067.48 | ||||
| Annual mileage | 8000* | ||||
| Term | 48 months | ||||
| Fixed rate of interest | 6.15% | ||||
| Representative APR (fixed) | 11.70% | ||||
| Customer deposit | £2,158| Monthly payments |
£227.90 |
Cash Price |
£10,956 |
|
| Amount of credit | £8,798 | ||||
| Fees | £0.00 | ||||
| Total amount payable | £13,097.20 | ||||
| Term | 48 months | ||||
| Fixed rate of interest | 6.09% | ||||
| Representative APR (fixed) | 11.70% | ||||
*We will pay an additional £500 for your car (whether as a part-exchange or stand-alone sale to us) on top of the vehicle valuation you receive from us using the Sell My Car valuation tool on our website. The Sell My Car valuation price is subject to a vehicle appraisal to confirm condition and is valid for 7 days. This offer applies to passenger cars only, and excludes Range Rover, Discovery, Defender, and Jaguar cars, and any cars that cannot be valued using the Sell My Car tool. Cars must have a current MOT, a mileage of under 100,000, be less than 10 years old, and have a minimum valuation of £5,000 (before the £500 is added) for the offer to apply. Offer applies to sales to us completed (or in the case of part-exchange cars, in an agreed order form) by 31st August 2024 and where delivery to us is before 7 September 2024.